the recipient's address was wrong, then you are held responsible.
Usually, the package is sent back to the return address. If you set the
return address as your own, you can update the address and personally
reship the order. If our address is set as the return address, then
we'll contact you for an updated address.
If the package was not returned to sender, then you would have to process a new order to replace the original.
For orders shipped from our Europe
location to a European destination, shipping can take between 5-10
business days after fulfillment. For orders shipped from our Europe
location to non-EU regions, it can be between 10-20 business days.
Our partner's European fulfillment center is located near Riga, Latvia.
Our production facilities are in a brand new facility next to the Riga International Airport and
our shipping partners, which makes our location the perfect spot for
Orders fulfilled in Mexico may be charged taxes, but they won't be charged customs duties.
transport all orders fulfilled in Mexico to a distribution center in
San Diego, and we ship them out from there. Since products are
technically shipped from the US, they won't be charged customs, but will
be charged tax.
We try to do our best to minimize waste in packaging and source
eco-friendly packaging materials. Many of our packaging materials are
either recyclable or biodegradable. Bubble wraps are made from a minimum
of 15% recycled plastic and 10% post-consumer content. Our kraft tubes
are made from 70-100% post-consumer recycled content and 0-30% secondary
We also aim to develop our product catalog with sustainable clothing in mind.
For example, check out our Eco-llection product line.
Our apparel is created with the latest in garment printing technology.
In addition, our inks are water based and eco-friendly. This makes the
feel much softer than traditional screen printed shirts, but just as
We’re using CPSIA (Consumer Product Safety Improvement
Act) compliant inks, which are required when printing on children's wear
12 and below.