Help Center

Shipping destinations:

We're available to all other countries and ship internationally!

For now, Design Hero isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.

We can take up to two weeks to deliver shipments. It can take 2-7 business days to create apparel products (t-shirts, hoodies, hats, etc.), and 2-7 business days for shipping.

Shipping time might vary depending on location, shipment method and other factors.

Shipping costs for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

No, Design Hero isn't available in some countries because of legal restrictions or shipping carrier limitations.

For now, Design Hero isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea.

This list may change periodically.

We're available to all other countries and ship internationally!

Design Hero offers international shipping across the world!

If you don't offer live shipping rates (carrier-calculated rates) on your site, and instead charge flat rates, an order is sent out with the most affordable carrier available at that time.

For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.

If your packages do get lost in transit and the shipping address was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense.

Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment.

Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6.

Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap.

Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

All orders shipping with the Overnight delivery method for US domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.

Yes, all Design Hero's shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

Our partner's European fulfillment center is located near Riga, Latvia.
Our production facilities are in a brand new facility next to the Riga International Airport and our shipping partners, which makes our location the perfect spot for efficient fulfillment.

Products that are fulfilled in Mexico actually ship out from the US.

We transport all orders to a distribution center in San Diego, and then they're shipped out from there. For that reason, we can offer the same shipping rates as we do in LA.

The only exception is that we don't offer overnight shipping from Mexico.

Orders fulfilled in Mexico may be charged taxes, but they won't be charged customs duties.

We transport all orders fulfilled in Mexico to a distribution center in San Diego, and we ship them out from there. Since products are technically shipped from the US, they won't be charged customs, but will be charged tax.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

We also aim to develop our product catalog with sustainable clothing in mind.

For example, check out our Eco-llection product line.

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below.